Why do I have to verify my information over the phone?

We do this to prevent your credit card from being used fraudulently. If you are a first time customer, we will call and verify your account first. Once your account information is verified, we will setup immediate pin delivery. All future orders will be sent to you automatically within minutes after the transaction is completed.

Are you going to send me a physical card over the regular mail?

No, we will send your pin number(s), as well as an access number link, to your email account.

How long will it take to get my pin(s)?

You should receive your pin number(s) in your email box soon after completing an order. If you are a first time customer, we will call and verify your account first. Once your account information is verified, we will setup immediate pin delivery. All future orders will be sent to you automatically within minutes after the transaction is completed.

Is my online order secure?

Yes. All online credit card transactions are encrypted by GeoTrust’s 128 bit Secure Socket Layer (SSL). SSL is the industry standard in ecommerce protection. Always check that there is a padlock icon at the bottom of your browser when sending sensitive data like credit card numbers. Also, make sure that the website address (URL) starts with HTTPS instead of HTTP. We have also set up flags for suspicious activity on our website and track all visitors’ visits. We maintain a vigorous consumer protection policy to fight fraudulent credit card users. WE DO NOT STORE CREDIT CARD INFORMATION!

Why was my order or credit card declined?

There are a few reasons why your order or credit card may have been declined.

• You may have gone over your maximum dollar limit set for your account. Please contact our customer service to request for a higher limit and we will try our best to accommodate your needs
• The billing address, especially the zip code you provided may not have matched the zip code on record with your credit card company.
• The CVV2 you provided may not have matched the CVV2 on record with your credit card company. CVV2 is the three-digit number printed in the signature space on the back of most credit cards.

It enhances fraud protection and helps to validate that The customer has the credit card in their possession and the credit card number is legitimate
Please look over your credit card and personal information to make sure that all the information given is accurate, then please to place your order again. If you are still not successful, please contact our customer service.

I have lost my pin number(s). How do I retrieve it? Can I see a list of my current and previous orders (and pins)?

Yes, please log in to your account and you should see a list of your orders and your purchase history. Click on the order number link to see your pin(s).

I have not received my pin(s).

Most orders are delivered instantly. However, there are a couple of reasons why you may not have received your pin(s) instantly.

• The email containing the pin(s) was delivered to your Junk, Spam or Bulk Email Folder. This is especially true for free email accounts like Yahoo, MSN, Hotmail and Gmail.
• Your order is pending.

From what telephones can I use the pin(s)? Can I use a payphone?

In most cases you can use your pin(s) from any touch tone phone including payphones. Please be advised that there is a payphone fee resulting in a charge of anywhere from $.50 cents to $1.00 per call depending on the card. The overall minutes allocated on your card will be reduced by this factor. By law, phone card providers are required to collect and pay payphone operators for Dial-around-compensation for using their payphone.

What do I do if my phone card does not work?

Should you encounter a problem with your card, you must first call the customer service number for that specific card you bought. Please be reminded that we do not have direct access to their PBX or phone equipments nor do we have control over their technical support personnel. If they are experiencing technical difficulties, you may be asked to wait for a while until they fix the problem. Customer service numbers are available at the detail section of the product info. Contact us if you do not have any luck with them and we will try our best to assist you.

Can I return or exchange the phone card I bought?

We regret to say that all sales in which the pin(s) have been sent via email are final and non-refundable and non-exchangeable. The only exception to this policy is when the phone card provider has gone out of business and dishonored the cards or the card is truly non-functional. We will replace the card in this instance. Please be very careful when you purchase any phone card and review the terms of use before you buy. We strive to sell only cards from reputable phone card providers but we can not guarantee the quality of their service 100% of the time. We welcome any feedback you may have concerning your experience using the cards you bought.

Does my phone card expire? If so when?

All phone cards that we sell have their respective expiration dates which vary depending on the card. The typical expiry of a card is between 1 to 3 months from first use. Please read the expiration dates carefully before you buy the cards.

I changed my email address. Can I update my account email?

Not at this point. Please send our customer service a message and they will promptly change your email address on our system. You will then receive an email from us confirming the address change. It is important to remember that your new email address will be your new login id.